Emp CSR Test Welcome to your Emp CSR Test Name What is your main objective in customer service? Offer clear communication and show empathy Understanding your customers needs All the above How long should you place your customer on hold? As long as it takes to get the job done 3-5 mins but if i need longer, i will communicate the time frame It is not allowed to place them on hold Before placing your customer on hold what step should you take first? Ask permission to place them on hold Press the hold button immediately, don't ask permission Get their phone number to call them back, don't place them on hold How do you handle customer complaints properly? stay calm during the call and let them know you are here to help them offer the best resolution for the call by listening to the consumers needs all the above What is essential if you are a customer service rep? customer service skills a phone and the hold button staying calm during all conversations As a customer service rep, what skills should you have? product knowledge, patience, and professionalism product knowledge and basic communication skills basic product knowledge and amazing communication skills Before making a sales call, what is the first step? emailing the client before calling them create a clear agenda all the above When you are speaking to a potential customer or vendor, what should you express during the call? show enthusiasm show excitement about the products and services don't show any emotion and remain professional How quickly should you respond to customers complaints in email? within the first 24-48 hours within the first 90 seconds within the first 2-3 days How quickly should you respond in the chat? within the first 24-48 hours within the first 90 seconds within the first 2-3 days How can you establish the type of vendor you need for the business? research the vendor and spam them until they respond all vendors are acceptable, contact them all establish the type of vendor you want and contact them consistently with personalized marketing Choosing the right vendor involves: market research, great pricing , and stability great pricing, market research, and reliability reliability, stability, and great pricing What is a tip you can use to make sure a vendor is a good choice? look for customer reviews online research them and call other customers to get feedback email them and ask them specific questions about their business What is a popular way to market to vendors? email marketing social media marketing, email marketing, and advertising call them daily until they respond What are some ways to market or advertise to a vendor? blog writing, Facebook advertising, Instagram, and social media sharing social media sharing and Facebook advertising email marketing, Facebook advertising, Instagram, and social media sharing Time is Up!