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Terms & Conditions
Please read this information carefully as it contains important details about our policy that may apply to you.
At Chateau of Hair Llc., customer satisfaction is our first priority. We stand behind the quality of our products 100%. We believe we can work together with our clients to make every purchase a positive experience. Due to the nature of our product, and because each individual piece comes from a separate donor, we cannot guarantee hair color or texture.
All terms of payment are always 100% upfront. As soon as you place an order online your credit card will be charged. We have zero tolerance for credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. Please read the following terms to understand our policies in full. ALL SALES ARE FINAL!
Virgin human hair is distinct, and no two heads of hair are exactly alike. Our pictures are meant to give you a good idea of our textures available. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable nor should it be. Some textures may be more coarse, sleek, looser curls, tighter curls, etc. It is human hair and can vary with texture/wave pattern.
We only supply unprocessed virgin hair and it comes in natural shades of 1B (Off Black/Natural Dark Brown). If you choose to color the hair, it takes and holds permanent, semi-permanent, lifts, and cellophane beautifully! Please understand, we DO NOT suggest any chemical changes being performed by an unlicensed individual. Always refer to a professional for permanent change, as the product is your investment. Though it is possible to color the hair, the risk of damaging it increases dramatically. All hair reacts differently to different products and regiments. Reactions include but are not limited to extreme dryness, breakage, shedding, matting, and tangling. If an error occurs due to a chemical service, Chateau of Hair Llc. and its entities are not liable or held accountable for damage.
Coloring, lifting, or dying the hair may affect the original texture of the hair. We are not responsible for the product after it has been altered from its original state. Please be forewarned, refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color! ALL SALES ARE FINAL!
The pricing listed on the website at the time of check out is the only price that can and will be honored. All prices are subject to change. Once an order has been placed, you do not have the option to redeem the sale price of any sales announced AFTER your order was placed. Coupon codes cannot be applied to pending orders or orders that have already been shipped. Once the order is shipped, you cannot apply a bundle deal pricing to get more bundles. ALL SALES ARE FINAL!
SALES/ DISCOUNT CODES/ COUPONS
In the case a customer is granted a personal discount code (separate from sale codes), the code can only be used on regularly priced items. You cannot apply discount codes to the sale items. IF the code is provided via Chateau of Hair Llc for a sale, the code can be used on all items.
ALL SALES ARE FINAL! All terms of payment are always 100% upfront. We accept all major credit cards through the merchant PayPal & Stripe service. As soon as you place an order online your credit card/debit card will be charged.
We have zero tolerance for credit card fraud and/or theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address, your order will be placed under our Fraud Verification Process to verify the validity of your credit card or PayPal account, before your shipment is released. If this is necessary, then this may delay the shipping of your order.
Once payment is made there are no cancellations of orders for refund.
ONLINE STORE POLICY
Any order over $500.00 USD will require the customer to submit a government issued photo ID or valid license per Chateau of Hair Llc request as an order exceeding that amount is seen as excessive. ALL SALES ARE FINAL!
We do not operate on weekends. Any orders placed Friday, Saturday, or Sunday, will be processed first thing the following Monday morning, unless it is a holiday. Once shipped, orders arrive within the time frame selected at checkout. ALL SALES ARE FINAL!
If any product is out of stock, it will be shown as “sold out” or “unavailable” and you will not be able to purchase that product. However you can send us an e-mail stating what item you want and your contact information. Once the product becomes available you will be sent a notification, we will not hold product for clients, the notification is a courtesy to let you know your product is back in stock.
Please note: Prices, specifications, and availability of products are subject to change without notice.
We have a standard 24-48 hour processing time prior to the shipment of all orders.
This processing timeframe is subject to change due to sales or holidays.
Please review our shipping methods to receive an estimated timeframe of the delivery of your package. ******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******
****NO EXCEPTIONS will be made for Next Day orders. All orders for that selected method will need to be placed before 12pm Central Standard Time!!!
******NO INTERNATIONAL ORDERS WILL BE PROCESSED AT THIS TIME************
UPS & USPS reserves the right to dispose of a shipment including:
Salvages (after retention of the shipment for an extended period of time as determined by UPS), if the shipment is refused by the consignee or for any other reason it cannot be delivered AND/OR return of shipment is refused or cannot otherwise be returned to Chateau of Hair Llc
If a shipment is returned to us the customer will be responsible for any additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED, ABANDONED OR DISPOSED PACKAGES! ALL SALES ARE FINAL!
Chateau of Hair Llc requires a delivery confirmation for ALL shipments upon delivery.
Customers under 21: Any signature received at disclosed shipping address will be accepted upon delivery.
Customers 18 & over: Packages must be signed solely by recipient on shipping details.
All UPS and USPS shipments will require a signature. For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment, or other engagements; it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS and USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS
Incomplete or incorrect address information is the major cause of shipment delays. Please be sure to cross-check the address information on your order. Make sure you have included ALL the information needed to deliver your package (Address, Apt Number, Etc.). Your order will be shipped via UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the fee UPS charges us to make the correction or to reship the product. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS. ALL SALES ARE FINAL!
If a shipment is returned to us due to an incorrect address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS!
If you have tracked your package via UPS.com or USPS.com and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. UPS will need to be contacted right away and initiate a trace/investigation for your package. This investigation can take up to 5-7 business days. It is never guaranteed that the carrier will be able to locate/retrieve your package.
NO RETURN/REFUND POLICY
Due to the nature of our products, ALL SALES ARE FINAL.
Chateau of Hair Llc., at its sole discretion, may exchange products under the following conditions:
Requests must be made within 3 business days of receipt of product(s).
Any exchange requested after 3 business days of receiving the product will not be honored.
We will not accept any merchandise, which has been used or altered (washed, brushed, combed or cut) in any way.
According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution.
Product must be exchanged for something of equal or greater value. In order to process an exchange the product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. Exchanges are limited to two exchanges per order. No refunds will be permitted, unless it is determined that Chateau of Hair Llc. is the party at fault, then we shall exchange the product at no additional cost to the customer.
Any exchanges upon request of customer, he/she is responsible for reshipment costs as that is a separate service that has already been used.
Any exchange that permits a difference (lesser than original) customer will hold a store credit for the remaining balance owed as we do not
Chateau of Hair Llc., reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.
Chateau of Hair Llc., does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Chateau of Hair Llc. will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Chateau of Hair. is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Chateau of Hair Llc. is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
With the exception of your personal information, any communication or material you send to the Chateau of Hair Llc.. site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the Chateau of Hair Llc., it may be used by Chateau of Hair Llc.., for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to Chateau of Hair Llc., you irrevocably transfer and assign to Chateau of Hair Llc., and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. Chateau of Hair Llc.. is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the Chateau of Hair Llc.. site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.
COPYRIGHTS, AND OTHER RIGHTS
Chateau of Hair Llc., does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Chateau of Hair., will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Chateau of Hair Llc., is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Chateau of Hair Llc., is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.